Recent Posts

Striving For Customer Satisfaction

10/2/2019 (Permalink)

At SERVPRO of Gaylord & Cheboygan our team strives for high customer satisfaction.  Satisfied and happy customers are what makes our job as Restoration Professionals rewarding and worth the hard work and hours that we put in sometimes in extreme conditions.  We want to ensure the quality of our work is up to the highest standards and to help our customers through their devastation and make them whole again! 

We love sharing testimonials and positive feedback from our customers that we have performed our services for in their time of need. 

"We called SERVPRO of G&C after a pipe freeze at our cabin. They came in and did a quick remediation (the whole nine yards, cleaning packing up and getting rid of the mold) They then put it all back together. We worked with their general and even had contact with the owner. Top Notch!"

Thank you Jennifer for the great testimony and positive feedback you provided.  It's great to have customers like you that allow us to come into your lives during a less than desirable time when a water or fire damage has affected your home.  That is our ultimate goal as Restoration Professionals, to help make it a little less stressful on you!  

From the time we receive the notice of your loss, through the scope of work and the mitigation and services performed, our team works together to provide a superior work product and performance to help put you back together and make your home whole again!

Outstanding 2018 Sales Performance

9/11/2019 (Permalink)

Team Photo Our Team at SERVPRO of Gaylord & Cheboygan!

Our franchise SERVPRO of Gaylord & Cheboygan is honored to be presented an award for Outstanding 2018 Sales Performance.  

This award was achieved through and is a direct reflection of our teams mission within the communities that we service in Otsego County, Cheboygan County, Emmet County and Charlevoix County.  

Our mission is:  To Devlop a Team of Quality People Who Focus on Excellent Service, Fairness and Mutual Respect.  

Congratulations to our team and all of their hard work serving Northern Michigan and providing excellent customer service!

Winter Weather Tips!

9/11/2019 (Permalink)

You need to prepare for extreme weather before it comes.

Extreme cold weather can be hard on both you and your home. Here are some tips to help in preparation this fall in preparing for our winter weather to come to our area in Gaylord.

How to Deal with Frozen Pipes

    • Disconnect and drain garden hoses.
    • Cover outside faucets with insulating foam covers.
    • Turn off water to outside faucets, if available, and open valves on faucets to allow them to drain
    •  Turn off sprinkler system and blow compressed air through the lines to drain them.

These are just a few tips to take into consideration when performing fall cleanup in getting your property prepared in Gaylord for the freezing ice and snow that we are experienced with!  These tips can help prevent frozen pipes and water damage throughout your home or business.  

For more information on preparing and preventing damage to your property in Gaylord during our winter storms, please contact our office at 989-705-2400!

Protect Your Home in Cheboygan From High Winds

9/4/2019 (Permalink)

Damaging winds or “straight-line” winds are classified as those exceeding 50-60mph. These can occur during a severe thunderstorm or strong weather system. During an especially strong thunderstorm, the winds could exceed a whopping 100mph. Winds can blow small to large objects around and cause extensive destruction for miles. Here is how to prepare and protect yourself from wind damage.

Find shelter. Have a location in your home that you can take cover in. This should be away from any windows or glass doors, preferably in the middle of your home or basement. Those living in mobile homes should evacuate, as these are easily overturned and punctured by high winds.

Protect your property. If you know strong winds are near, move garbage cans, outdoor furniture, grills and anything else that could be potentially dangerous if blown over into your home or garage. Try to store your vehicles in a garage and dock any boats securely.

Power lines. High winds lead to fallen power lines. Do not try to free lines or remove debris – call and report them.  “Stay Away and Stay Alive.” If you see someone who may have been shocked do not try to touch them – you could also fall victim to electrocution. Call 911 and get them the right attention as quickly as possible. If a power line falls onto your car, stay inside the vehicle and do not touch any metal framing in your vehicle. Do not exit the car unless it catches on fire – if you must do so, do not step out – but jump out without touching any metal portions of the interior/exterior.

Driving in winds. Keep both hands on the wheel (wind can jerk and pull your wheel around) and immediately reduce your speed. If winds are severe enough, turn on your hazards, pull onto the shoulder of the road and stop until the conditions subside.

If your home or business has had property damage due to high winds, make sure to call SERVPRO of Gaylord & Cheboygan and get us on the line.  24/7 Emergency Services and board up services are available to protect your property from further damage and secondary damages occurring.

Call 989-705-2400

Heavy Rain Storms in Northern Michigan

9/3/2019 (Permalink)

Though we don't suffer anywhere near the damage that hurricanes and tornadoes can cause, we still suffer from heavy rain and windstorms that can cause significant damage to your home or business in Northern Michigan.  

Leave the Hassle of Board-Ups to the Professionals

Boarding up your damaged property due to a storm is a burden though it needs to be done quickly to help prevent any secondary damages from occurring.  If it is done incorrectly or not at all, it could cause damages such as water damage or animal intrusion, making the situation even worse.  Leave the work to the trained professionals at SERVPRO of Gaylord & Cheboygan.  With our 24 Hour Emergency Service, we can board up your damaged property and help with any damage this may have caused your property such as water damage or structural damage.   

Have Storm or Flood Damage?
Call Us Today (989) 705-2400

Why Choose SERVPRO of Gaylord & Cheboygan?

  We're Highly Trained and experienced Storm Damage Specialists

As leaders in the storm and water damage industry, we have advanced training and expertise, not to mention a tremendous amount of hands-on experience. We use this training and experience to quickly dry your home and restore it back to pre-storm condition and also to protect your home from further damage following a storm in Northern Michigan.


We Have the Resources to Handle Storms and Disasters

Major storms and flooding events can overwhelm many restoration companies.  SERVPRO of Gaylord & Cheboygan has the capabilities to handle any size loss and we have access to resources from 1,700 Franchises across the state and country and even utilize Disaster Recovery Teams for major storms and disasters.

Locally Owned Company with National Storm Resources

SERVPRO of Gaylord & Cheboygan is locally owned and operated, so we are part of the communities that we service in Northern Michigan. When you have a flooding or storm emergency, we’re already nearby and ready to help. 

Fire Damage in Harbor Springs

8/28/2019 (Permalink)

Have you had a fire in your home in Harbor Springs?  Follow these safety tips:

After any fire damage situation, your primary focus should be safety first:

  • Is it safe to stay in the house?
  • Electrical and "slip and fall" hazards are some of the most prevalent concerns.
  • Only do activities that are safe for you to perform.
  • Wet materials can be VERY heavy. Be careful!

Have Smoke or Fire Damage to your home in Harbor Springs? Call (989) 705-2400

What To Do After A Fire

  • Limit movement in the home to prevent soot particles from being embedded into upholstery and carpets.
  • Keep hands clean so as not to further soil upholstery, walls and woodwork.
  • Place clean towels or old linens on rugs, upholstery and carpet traffic areas.
  • If electricity is off, empty freezer and refrigerator and prop doors open.
  • Clean and protect chrome with light coating of petroleum jelly or oil.
  • Wash houseplants on both sides of leaves.
  • Change HVAC filter.
  • Tape double layers of cheesecloth over air registers.

What NOT To Do After A Fire

  • Don't attempt to wash any walls or painted surfaces or shampoo carpet or upholstery without contacting us.
  • Don't attempt to clean any electrical appliances that may have been close to fire, heat or water without consulting an authorized repair service.
  • Don't use any canned or packaged food or beverages that may have been stored near the fire, heat or water.
  • Don't turn on ceiling fixtures if ceiling is wet. The wiring may be damaged.
  • Don't send garments to an ordinary dry cleaner. Improper cleaning may set smoke odor.

Disaster in Your Business

8/28/2019 (Permalink)

Have you had a disaster in your business that requires a Restoration Company?

Cleaning and restoring commercial properties require a unique blend of training, experience, and equipment. SERVPRO of Gaylord & Cheboygan has the resources and expertise to give you excellent results while minimizing the disruption to your clients. We can help make it “Like it never even happened.”

  • Small Office Buildings
  • Large Office/High-Rise Office Buildings
  • Apartment Buildings
  • Restaurants
  • Hotel/Motels
  • Small Retail Stores
  • Large Retail/Big-Box Stores
  • High-Rise Residential
  • Manufacturing & Industrial
  • Government/Military

Have Questions? Call Today – (989) 705-2400

Commercial Building Restoration Services

We are available 24 hours a day to get your business in Gaylord back up and running whether you have suffered a fire, water damage, sewage loss or vandalism. Our expertise includes restoration services for fire and water damage, including electronics restoration and document drying. We are also your business’s best resource for mold remediation.

Commercial Fire and What You Need To Know?

8/27/2019 (Permalink)

What You Need To Know

Retail & Other Business

Business owners should perform a walk through and inspection of a property they are considering for location for their business.  Pay particularly close attention to the following fire safety items when considering a location for the business:

OCCUPANCY RATINGS: A building’s occupancy rating determines how it can be used (i.e. office space, restaurant, bowling alley, etc.) Occupancy ratings also specify the number of occupants a building may have, types of fire-resistive construction required, types of fire protection systems required, exiting requirements, etc. 

EXTINGUISHERS: Typically, one fire extinguisher is required per 3,000 square feet of area or 75 feet of foot travel. Extinguishers should be rated 2-A:10-B:C or higher. Requirements can vary depending on the occupancy classification.

EXIT SIGNS: Signs and emergency backup lighting are required for all exits except the primary entrance so occupants can safely exit the building in an emergency.

HAZARDOUS OCCUPANCIES: Businesses that utilize paint booths, glass blowing equipment and certain types of kilns require special approval due to the hazardous nature of this equipment.

Many Commercial buildings have been constructed years ago and many have not had any updates when it comes to electrical and heating sources.  It is important that you protect your investment and your contents when considering a space to either purchase or lease for your business.

If you had a Disaster in your Business, are you prepared?

8/27/2019 (Permalink)

National Preparedness 

The month of September has been declared National Preparedness Month. In recent years, many different types of disasters have affected homes and businesses in Northern Michigan. Between Hail Storms, Wind Storms, and Blizzards are all types of natural disasters that can threaten your home, business and community. During September National Preparedness Month, SERVPRO of Gaylord & Cheboygan wants you and your customers to be aware of the steps to take to help prepare for Mother Nature's worst.

Do You Have A Plan

How quickly your family or company can get back to your home or business after a tornado, fire or flood often depends on the emergency planning done today. Having an Emergency Ready Plan can save you time and stress and can help save a life, especially with young children and pets.


An Emergency Ready Plan has many useful tips. It has all of your emergency contacts. From Electrical to plumber to your Internet/Server provider and your insurance company. In the Ready Plan, it also shows where all of the shutoffs are (Gas, Electric, Water, Sprinkler System, Servers) It has detailed pictures and directions to where all of these shutoffs are located. You can access all of this information on your tablet or phone on our Mobile App when you sign up.

The ERP establishes your local SERVPRO Franchise Professional as your disaster mitigation and restoration provider, giving you access to over 20 years experience and a System more than 1,700 Franchises strong. 

Knowing what to do or who to call is key to a quick response and timely mitigation. Having a plan in place may help minimize the amount of time your home or business is inactive and get you back in the building following a disaster.  Peace of mind, be proactive.

Reach out to SERVPRO of Gaylord & Cheboygan for more information on Emergency Planning for your home or business.

Water Damage in Cheboygan

8/23/2019 (Permalink)

Have Water or Flood Damage to your home and live in Cheboygan?
Call Us Today –

(989) 705-2400

We offer 24 Hour Emergency Services

Our technicians are uniformed and trained.  Our Team at SERVPRO of Gaylord & Cheboygan is ready to respond immediately to flood or water damage at your property in Cheboygan. We have the experience, expertise, and training to restore your home or business quickly and properly. We use advanced inspection and extraction equipment to find the water and remove it as quickly as possible. Our technicians will monitor and document the drying process to ensure your property is back to normal.

We are recommended by the insurance industry and have been servicing your area and have been a part of the Cheboygan Community for over 15 years.

Please follow our tips outlined in the Water Damage Tips—Until Help Arrives Guide to protect yourself and your property.

What To Do After Flooding

  • Remove excess water by mopping and blotting.
  • Wipe excess water from wood furniture after removal of lamps and tabletop items.
  • Remove and prop wet upholstery and cushions.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Turn air conditioning on for maximum drying in summer.
  • Remove colored rugs from wet carpeting.
  • Remove art objects to a safe, dry place.
  • Gather loose items from floors.

What NOT To Do After Flooding

  • Don't leave wet fabrics in place. Hang furs and leather goods.
  • Don't leave books, magazines or other colored items on wet carpet or floors.
  • Don't use your household vacuum to remove water.
  • Don't use television or other household appliances.
  • Don't turn on ceiling fixtures if ceiling is wet, and keep out of rooms where ceilings are sagging.