What our Customers say...
Water Damage Testimonials
We never saw the damage to our home, but Shawn couldn't have been more helpful long distance. She kept us up to date with many calls, texts, and pictures. She was very professional yet empathetic. We couldn't have had a better Project Manager. I highly recommend her.
Very professional with great service! They were clean and organized.
Good professional job!
I was impressed with the customer service and the front desk handing it off to the project manager Josh, to quickly perform the immediate services to handle the water restoration.
On Dec. 28th, 2017 I walked into a flooded mess and these guys were on it from the start, can not say enough about how much damage they stopped from happening would recommend to anyone!
They were absolutely fantastic!! If I were younger, I'd apply for a job and be proud to be a part of a great team!
Very pleased with the service and with the team members. Work was done well & follow up phone calls were much appreciated. Good job and thank you!
Please see of that this email is shared with the senior management of SERVPRO, Gaylord Mi.
SERVPRO recently completed a restoration at my cottage in Gaylord Mi, I would like to complement your team; primarily the project manager Tim Lawes. As you know damage to your home is always a very difficult and personal matter but Tim made the project much less stressful in helping us to understand the plan, the process and provided great comfort and assurances. throughout the project.
Tim delivered 110% in results; always made himself available for questions, and did everything in a very confident and professional manner. The final project greatly exceeded my expectations. All on budget, quality and timetable.
I would not hesitate at all to use your service again nor recommend SERVPRO to friends and neighbors.
Thank you again for such great service.
Everyone was very helpful and respected my property. Shawn was courteous and very helpful.
Overall great experience with SERVPRO - subcontractors not so much. Dan was awesome to work with, took care of everything when I asked & all the other things without asking. You were quick to stop further damage - not so quick to put the kitchen back together. But we made it ;) thanks again Dan!
We are very happy with the services performed while we were away & the crew was excellent in how they prepped the areas to avoid a mess.
Everyone did a fantastic job. It was greatly appreciated.
Top service, friendly, courteous staff.
I'm writing to you tell you what an awesome job your company did with the property damage situation here at Aspen. The professionalism was outstanding. The resident, her family and my self were very impressed by the organization, the quality of work and friendliness of the staff. They really made the situation much easier to deal with and exceeded our expectations. We will definitely use SERVPRO again in the future if a situation arises. I will also recommend you and your team to others. Thank you for all of your help in this matter.
My experience with your company has been very satisfactory. The young men that have been to the house have been very pleasant. Andy was there again today and took the time to explain the sanitizing spray, etc. I still have a few spots in the carpet that beeped but he was pleased with the progress. This is a forced clean up on my part and you can imagine the "stuff" after living there for over 36 years :(
Paul was very professional and did a good job cleaning our carpets. He is a valued asset to SERVPRO and does a good job representing the company.
Dan was very professional and helpful during this process!!
Very hard workers! Very polite & courteous.
Our insurance company, Auto Owners, contacted SERVPRO immediately. I have been beyond happy with the services that have been provided. Doug was on site immediately and handled it as if it were his own home.
Shawn has also been there from the beginning keeping me informed every step of the way. The constant updates your company has provided is very impressing. When I call, someone answers the phone or they return my call immediately.
We have had our vacation homes in Boyne City area for more than 35 years. We have built two homes and we have worked with many contractors over the years. Your company has been the most impressive all around.
SERVPRO did a fantastic job! Everyone was super nice and easy to work with.
We would like you to know we were very pleased with one of your workers, Shawn he was very helpful and kind. Also answered a lot of our questions.
I would like to thank a couple of your employees for outstanding customer service. We had a flooded furnace room and called about 6:30 pm and David called us and said he would be there in about an hour. He was courteous and helpful. I told him we were sorry to disrupt his evening and he said he was glad to help. Our project manager came to check on the project and offered some good suggestions. Special thanks to the crew for doing a great job in resolving our major crisis.
Your project manager did an excellent job for me since I was 15 hours from the site. His responses were quick ad very professional.